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Frequently Asked Questions
Find answers to common questions about our products and services.
You can reset your password by clicking the "Forgot Password" link on the login page. We'll send a password reset link to your registered email address. The link will expire in 24 hours for security reasons.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed through our payment gateway partners.
Our customer support team is available 24/7. You can reach us via:
- Email: support@yourcompany.com
- Live chat on our website
- Phone: +1 (555) 123-4567 (Mon-Fri, 9am-5pm EST)
Still have questions?
We're here to help! Contact our support team for further assistance.
Contact SupportHelp Center
Browse questions by category
General Questions
What is your refund policy?
We offer a 30-day money-back guarantee on all our plans. If you're not satisfied, you can request a full refund within 30 days of purchase.
Do you offer discounts for nonprofits?
Yes! We provide a 20% discount for registered nonprofit organizations. Contact our sales team with proof of your nonprofit status to apply.
Account Questions
How do I change my account email?
You can update your email in the Account Settings section. We'll send a verification link to your new email address to confirm the change.
Can I transfer my account to someone else?
Account transfers require authorization from our support team. Please contact us with both parties' details to initiate the process.
Billing Questions
When will I be charged for my subscription?
Payments are processed on your billing date each month/year, depending on your plan. You'll receive a receipt via email for each payment.
How do I update my payment method?
You can add or update payment methods in the Billing section of your account dashboard. We accept all major credit cards and PayPal.
Technical Questions
What browsers do you support?
Our platform works best with the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated.
Do you have an API?
Yes! Our REST API is available to all enterprise customers. Documentation is available in the Developer section of your account.
Didn't find what you were looking for?
Get Help from Our TeamHow can we help?
Quick answers to your most common questions
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and bank transfers.
Is my data secure?
Yes! We use 256-bit encryption and regular security audits to protect your information.
Can I export my data?
Yes, you can export all your data in CSV or JSON format from the Settings page.
What are your support hours?
Our support team is available 24/7 via email and live chat. Phone support is available Mon-Fri, 9am-5pm EST.
Can I upgrade/downgrade my plan?
Yes! You can change your plan at any time. Pro-rated credits will be applied to your account.
Frequently Asked Questions
Find answers to common questions about our services, billing, support, and more.
Can't find what you're looking for? Contact our support team for personalized assistance.
Frequently Asked Questions
Browse our categorized FAQs to quickly find answers to your questions.
General Questions
Q: What services does your company offer?
A: We offer a wide range of services including web development, digital marketing, IT consulting, and custom software solutions tailored for businesses in Kenya and beyond.
Q: Where is your office located?
A: Our main office is located at [Your Physical Address], Nairobi, Kenya. Feel free to visit us during business hours!
Account & Profile
Q: How do I update my profile information?
A: You can update your profile information by logging into your account and navigating to the "Settings" or "Profile" section. Remember to save your changes.
Q: I forgot my password. How can I reset it?
A: On the login page, click on the "Forgot Password" link. Enter your registered email address, and we'll send you instructions to reset your password.
Billing & Payments
Q: What payment options are available?
A: We support a variety of payment methods, including M-Pesa, Visa, MasterCard, and direct bank transfers. All transactions are secure and encrypted.
Q: How do I view my past invoices?
A: Your past invoices are accessible within your account dashboard under the "Billing History" or "Invoices" section. You can download them in PDF format.
Still have questions? Our support team is happy to help! Get in touch.
How Can We Help You?
Search our frequently asked questions or browse by category.
Still need assistance? Our friendly support team is here to help. Reach out to us.