Messages

  • John Doe

    Hey, can we meet?

  • Sarah J.

    Check your inbox!

View all
Notifications

  • New Login

    IP 192.168.1.1

  • System Alert

    High CPU Usage

View all

Admin User

admin@example.com

Customer Support (Dashboard 1)

Tickets Open

2,145

Avg. Resolution Time

4h 32m

CSAT Score

89.7%

First Contact Resolution

78%

Recent Tickets

  • #98765 - Account Suspension Issue

    John Doe | High Priority | Assigned to: Sarah J.

    5 mins ago

  • #98764 - API Integration Help

    Jane Smith | Medium Priority | Assigned to: Mark T.

    15 mins ago

  • #98763 - Billing Query - Incorrect Charge

    Alice Brown | Low Priority | Assigned to: Emily R.

    30 mins ago

  • #98762 - Feature Request: Export to CSV

    Bob White | Low Priority | Assigned to: Unassigned

    1 hour ago

  • #98761 - Login Authentication Failure

    Charlie Green | High Priority | Assigned to: Sarah J.

    2 hours ago
View All Tickets

  • #98765 - Account Suspension Issue

    John Doe | High Priority | Assigned to: Sarah J.

    5 mins ago

  • #98764 - API Integration Help

    Jane Smith | Medium Priority | Assigned to: Mark T.

    15 mins ago

  • #98761 - Login Authentication Failure

    Charlie Green | High Priority | Assigned to: Sarah J.

    2 hours ago

  • #98760 - Feature Not Working Correctly

    David Lee | High Priority | Pending Customer Reply

    4 hours ago

  • #98759 - Password Reset Confirmation

    Eve Adams | Low Priority | Pending Internal Review

    Yesterday

  • #98758 - Dashboard Loading Slow

    Frank Miller | Low Priority | Resolved by: Mark T.

    Yesterday

  • #98757 - New User Onboarding Help

    Grace Taylor | Medium Priority | Resolved by: Emily R.

    2 days ago

CSAT Breakdown

😊

Satisfied (75%)

😐

Neutral (15%)

😞

Dissatisfied (10%)

Based on 1,560 responses this week

Agent Performance

  • Sarah J.

    Sarah J.

    Tickets Closed: 120

    92% CSAT
  • Mark T.

    Mark T.

    Tickets Closed: 110

    88% CSAT
  • Emily R.

    Emily R.

    Tickets Closed: 95

    85% CSAT

Ticket Volume Trends

Showing last 30 days data. (Placeholder for chart)

Critical Alerts & Escalations

  • SLA Breach: Ticket #98755 overdue by 2 hours.

    Priority: Critical | Assigned to: Sarah J.

  • High Volume Alert: 25% increase in "Login Issues" tickets.

    Action: Review system logs & update FAQs.

  • New customer feedback received. Overall sentiment: Neutral.

    Ticket #98750 | Product Feature Request

View All Alerts

E-commerce Support Center (Dashboard 2)

Pending Shipment Delivery Issues Product Returns

New Tickets Today

187

12% vs yesterday

Resolved Tickets

452

8% this week

Pending Orders

78

5% from last hour

Average CSAT Score

4.6/5

Open Customer Queries

Newest Oldest Priority
Ticket ID Customer Subject Priority Status Last Update Assigned To Actions
#EC00123 Alice Johnson Delayed Shipment for Order #XYZ789 High Awaiting Carrier 5 min ago Agent Laura
#EC00122 Robert Williams Issue with Product Return - Item Missing Medium In Progress 30 min ago Agent Ben
#EC00121 Sophia Davis Discount Code Not Applied at Checkout Low On Hold 2 hours ago Agent Laura
#EC00120 Michael Brown Inquiry about new product launch Low New 4 hours ago Unassigned

CSAT Feedback Overview

Excellent

65%

Good

20%

Poor

15%

Total CSAT responses: 5,120

Communication Channels

  • Email Tickets
    95
  • Live Chat Queries
    48
  • Phone Calls Today
    22

Patient Support Operations (Dashboard 3)

Last updated: Just now

Total Active Cases

728

15 Critical

Avg. First Response Time

1h 12m

5% Improvement

SLA Compliance

96.2%

Target 95%

Patient Satisfaction (CSAT)

4.8/5

Excellent Feedback

Active Patient Cases

Medical Inquiry Appointment Change Prescription Refill Billing Question
Case ID Patient ID Subject Urgency Status Assigned Actions
#HC00567 PID-00123 Post-Op Complication Query Urgent Escalated to Doctor Dr. Anna K.
#HC00566 PID-00124 Medication Side Effect Report High Awaiting Nurse Callback Nurse Emily L.
#HC00565 PID-00125 Appointment Reschedule Request Normal New Unassigned
#HC00564 PID-00126 Billing Discrepancy - Co-pay Medium Closed Admin Jane P.

Team Availability

  • Nurse Emily L.

    Last seen: Online

    Available

  • Dr. Anna K.

    Last seen: 10 mins ago

    Busy

  • Admin Jane P.

    Last seen: 30 mins ago

    Available

Urgent Notifications

  • Patient PID-00123 requiring immediate doctor consultation.

    Reason: Sudden vital sign drop | Case #HC00567

  • New lab results for Patient PID-00124 available. Review needed.

    Action: Alert Nurse Emily L. | Case #HC00566

  • Appointment conflict for Dr. Smith on 2025-06-20.

    Affected patients: 2 | Action: Reschedule.

Support Center (Dashboard 4)

Hourly Response Heatmap

[Heatmap Chart Placeholder]
Filter by Agent:
Time Range:

Support Tickets (Dashboard 5)

Open

#TK-401 2h ago

Issue with Payment Gateway

Assigned: Sarah High
#TK-402 4h ago

Login not working

Assigned: Brian Medium
#TK-403 1d ago

Cannot reset password

Assigned: Joy Low

In Progress

#TK-404 30m ago

API Timeout Error

Assigned: Sarah High
#TK-405 3h ago

Unable to fetch data

Assigned: Joy Medium
#TK-406 5h ago

Broken link on dashboard

Assigned: Brian Low

Resolved

#TK-407 1d ago

Subscription auto-renew fixed

Assigned: Joy Low
#TK-408 2d ago

Email not delivered issue

Assigned: Brian Medium
#TK-409 3d ago

Resolved: Broken contact form

Assigned: Sarah High

Ticket Priority vs SLA Breaches

[Chart: SLA by Priority]

Resolution Center (Dashboard 6)

Customer Satisfaction (CSAT)

94%

Up from 90% last week

Net Promoter Score (NPS)

+42

Target: +40

Resolution Buckets

  • 0–2h: 38%
  • 2–6h: 43%
  • 6h+: 19%

Agent Leaderboard

  • Sarah M.
    98% CSAT Avg: 1h 22m Top Performer
  • James L.
    92% CSAT Avg: 2h 10m Excellent
  • Alice R.
    89% CSAT Avg: 3h 02m Good

Satisfaction Driver Cloud

[Word Cloud Placeholder]

Support Tickets (Dashboard 7)

Open Tickets
1,248
+12.5% from yesterday
CSAT Score
92%
+3.2% from last week
Avg. Response
2h 14m
+18m from last week
Resolution Rate
87%
+5% from last month

Support Metrics

Today Yesterday Last 7 days Last 30 days Custom range

Tickets Over Time

Tickets over time chart
Mon Tue Wed Thu Fri Sat Sun

Response Times

Response times chart
High Medium Low

Recent Activity

  • Ticket #4582 resolved

    by Sarah Johnson

    Resolution time: 3h 22m

    Customer Satisfaction: 5/5

  • Ticket #4581 escalated

    by Michael Chen

    Category: Billing • Priority: High

    Waiting for response

Ticket Queue

ID Subject Customer Status Priority Last Updated Actions
#4583
Invoice discrepancy for May 2023
Acme Corp
Open Medium 2 hours ago View
#4582
API connection timeout issues
TechStart Inc
Pending High 1 day ago View

Good morning, Jessica

You have 12 new tickets and 3 escalations today.

New Tickets
42
Avg. Response
1h 22m
CSAT Score
4.5/5.0
Returns
18

Ticket Volume

Last 14 days trend

Ticket volume chart

Ticket Categories

Distribution by issue type

Ticket categories chart

Recent Tickets

View all
Ticket Customer Issue Status Last Updated Actions
#T-4872
Amanda Johnson
Order not delivered
In Progress 2 hours ago View
#T-4871
Robert Chen
Return request
Resolved 1 day ago View

Customer Tickets

Manage all customer support requests

#T-4875

High

Order #ORD-7842

Michael Brown

Premium Customer

Issue

Received wrong item (ordered blue shirt, received red)

Pending Updated 3h ago

#T-4874

Medium

Order #ORD-7841

Sarah Wilson

New Customer

Issue

Tracking shows delivered but package not received

Assigned Updated 1d ago

Customer Tickets

Showing 1 to 10 of 42 results

  • High #T-4875

    Wrong item received

    Michael Brown

    Pending
  • Medium #T-4874

    Missing delivery

    Sarah Wilson

    Assigned
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